Privacy Policy

VividCodes is a trading name of Downtown Dandies Limited (NZBN 9429051448134), a company registered in New Zealand. In this policy, the words we, us, and our refer to VividCodes. If you have any questions about this policy or your personal information, you can contact us at hello@vividcodes.com.

When you complete the contact form on our website, we collect the information you choose to provide. This may include:

• your name
• your company name
• your phone number
• your email address
• the number of people in your business who work mainly on a computer
• what you would like help with
• any message or details you choose to add

When you visit our website, our hosting provider and certain service providers may also automatically record limited technical information, such as your IP address, browser type, and the pages you view. This is standard for almost all websites and is used to keep the site running and secure.

We collect personal information directly from you when you fill in and submit the contact form. We collect technical information automatically through standard server logs and the services described below.

We use the information you provide to:

• contact you about your enquiry
• arrange and prepare for a call or meeting
• understand your business so we can advise on automation or website work
• respond to your questions and provide our services
• keep records of our communication with you

We do not use your information for unrelated marketing, and we do not sell your personal information to anyone.

We only share your information where it is necessary to run our website and respond to you. This includes:

• Web3Forms, the service that delivers your contact form submission to us by email. Your form details pass through Web3Forms when you submit the form.
• Our hosting provider, which stores and serves the website.
• Google Fonts, which our website uses to display its typefaces. When the site loads, your browser may request font files from Google, and Google may receive your IP address as part of that request.
• Our email provider, where your enquiry is received and stored.

We may also disclose information if we are required to do so by law.

Our website does not use advertising cookies or third-party analytics and tracking tools. We do not build profiles of visitors or track you across other websites.

Your enquiry is received by email and kept in our business records. We take reasonable steps to protect personal information from loss, misuse, and unauthorised access. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

We keep your personal information only for as long as we need it for the purpose it was collected, including to respond to your enquiry and to meet any legal or business record-keeping requirements. When it is no longer needed, we will delete or de-identify it.

Under the New Zealand Privacy Act 2020, you have the right to ask for access to the personal information we hold about you, and to ask us to correct it if it is wrong. To make a request, contact us at hello@vividcodes.com. We will respond within the timeframes set out in the Act.

Our services and website are intended for businesses and are not directed at children. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the date it was last updated shown at the top.

If you have any questions, requests, or concerns about your privacy or this policy, please contact us at hello@vividcodes.com.

If you are not satisfied with how we have handled your personal information, you can also contact the Office of the Privacy Commissioner in New Zealand at privacy.org.nz.